Support
MOF Support
Use the routes below or email us for help. Do not attach passwords, verification codes, original identity documents, or full payment details to ordinary email.
Email support
If you cannot access your account or the guidance below does not resolve the issue, contact support@myownfilm.com. The time of the issue, device and app version, and a limited description or screenshot can help us investigate.
Email support@myownfilm.comApp Store purchase refunds
Apple decides and processes refunds for MOF iOS in-app purchases and subscriptions. Select the purchase on Apple's Report a Problem page to request a refund.
Request a refund from AppleAccount help and deletion
In the app, use Profile > Settings to request account deletion. Account access is blocked on acceptance, and we aim to delete server data within 30 days. Without signing in, open Settings > Deletion status to see the target date and completion or delay. The receipt stays on the requesting device, so keep the app until you confirm completion. Transaction records required by law are retained for the applicable period. Include your deletion request ID when available. Never send passwords, verification codes, or receipt tokens.
Email support@myownfilm.comCreator payout support
We can help with the 180-day pending period, USD 30 minimum, verification that you are at least 19, identity verification (KYC), required tax information, payout-account ownership verification, payout status, and the fees or exchange rate shown before confirmation. Payouts remain disabled until all applicable checks are complete, an exact pre-payout quote and cancellation path are available, and individual eligibility is approved. Include your MOF handle and payout-request reference if available, but do not attach identity or tax documents until support provides a secure route.
Email support@myownfilm.com